F.A.Q. - WARRANTIES

WARRANTY

All watches are warranted for a period of 1 year from date of purchase. If the watch malfunctions within one year from the date of purchase, watcheslikenew.com. will repair the defect at no cost to the customer. All work will be done to factory standards and only genuine parts will be used when available. The customer will be responsible for shipping to watcheslikenew.com in a secure package via insured carrier. All warranty repairs will be returned to the customer at our expense. This warranty does not cover external damage or water damage caused by the customer.

"New" or Never Worn Watches - The warranty period is extended to two years. When possible, warranty repairs will be returned to the factory via a factory authorized dealer. If our supplier is not factory authorized we will do the repair work in house. Factory warranty repairs normally take 4 - 6 weeks. In house repairs take 2-3 weeks. watcheslikenew.com, is not a factory authorized seller of any watch brand. Please see our explanation under discounts.

ORDERS

We often offer "new" or never worn watches at substantial discounts. Frequently jewelers and watch dealers will sell large groups of inventory to raise funds during periods of poor cash flow. We have the financial ability to take advantage of these situations and can often buy at prices lower than dealer cost. Since we are not bound by contract to any watch company we pass the saving to our customers. Also, we source product in countries with favorable exchange rates and lower factory price structures.

RETURNS

Our goal is to offer you the best condition available in pre-owned watches. We understand it is difficult to buy without personally examining a watch, so we take great care in selecting the watches we offer. Our wish is to be known for selling the finest condition watches, therefore your satisfaction is our top priority. If there is a problem with the watch, we are happy to offer a refund (less shipping cost) on the return of any watch purchase within 3 days of the date you recieve your watch. To make the return process smooth, we ask that you follow these guidelines; The product must be in original and unworn condition with all original packaging materials, unmarked warranty cards, and instruction booklets. Before returning an item, please contact us via phone or e-mail to notify us of the return so we can give you the return shipping instructions. The customer will be responsible for shipping to watcheslikenew.com in a secure package via insured carrier.